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In the city of love, Sensei and DAO opened an autonomous store to fall for

Overview

Verona’s historic charm meets cutting-edge retail as DAO and Sensei open Italy’s first autonomous store, transforming the shopping experience with AI-powered technology, real-time baskets, and no checkout lines.

Client

DAO Verona

Brand

Industry

Supermarkets

Solution

Store

Location

Verona, Italy

Opening date

November 2023

Group baskets

37.88

%

Store size

215

sqm

Avg. checkout time

50

sec

History in the making: a first for Italy

Together with Sensei, DAO opened the first-ever autonomous store in Italy! Located right at the heart of Verona’s historic centre, the TuDay Conad store serves both locals and the great influx of tourists drawn by the city’s unrivalled beauty. Cause, let’s face it, nobody wants to be waiting in a supermarket line when they could rather be having a stroll around Piazza Bra or reimagining the legendary love-struck balcony scene at Juliet’s House.

“Our Verona store is a perfect blend of retail tradition and cutting-edge technology, with Sensei helping us meet high expectations and enhance customer experience.”

Alessandro Penasa

CEO of DAO

A shopping experience like no other

No checkout counters. No long lines nor waiting times. That’s what customers won’t find in DAO’s new store. What will they find then? Well, exactly what they would in a traditional supermarket: a varied assortment with everything they may need, from fresh greens and bakery to frozen food, beverages and even personal care items.

The difference lies in the magic of Sensei’s AI-powered technology, that combines sensors and computer vision. Imagine this: a store so smart that it can identify all products taken from or returned to the shelves, generating a virtual shopping cart and eliminating the need for scanning at the end. You can even shop in a group, and the system will automatically combine your items into a shared basket. Imagine walking in, grabbing what you want, and leaving without the burden of queueing by simply tapping your bank card or showing the QR code in your mobile app. Guess what, you don’t have to imagine it anymore!

The wonders of customisation

DAO’s store goes even further to meet its customers’ preferences. Offering the chance of portion customisation, bulk buying has become a thing all over the world. So, with the help of Sensei’s technology, DAO’s customers can now buy their fruits, vegetables and bread per weight — rather than per unit. The same way they can choose exactly how they want their coffee, in the autonomous coffee machine. Will it be an Espresso or a Cappuccino, signore?

Real-time basket, the real deal

The TuDay Conad store also introduces one of Sensei’s biggest innovations so far: real-time basket and real-time receipt. This means customers can review their virtual shopping cart, updated in real time, before even leaving the store. In other words, they know how much they’re paying before actually paying. No unpleasant surprises. No fuss. No Shakespearian drama. Just a shopping experience as silky-smooth as it gets.

"We proudly opened Italy’s first autonomous store in Verona, blending over 60 years of retail experience with Sensei’s innovative technology. Sensei’s flexibility helped us create a customer-centric store, allowing us to meet operational challenges while delivering a seamless shopping experience in the heart of a city rich in history."

Alessandro Penasa
CEO of DAO

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